Política de envío
Last updated: 11 August 2026
At SAI Bridal House, most of our bridal shoes are made to order. This means your shoes may not be ready for immediate dispatch when your order is placed.
Please read the information below carefully before ordering, particularly if you are purchasing shoes for a wedding or event with a specific date.
1. Made-to-Order Production Time
Unless otherwise stated on the relevant product page, SAI Bridal House shoes are made to order after your purchase is confirmed.
Our estimated production time is approximately 5–7 weeks before dispatch.
Please note that this is the time required to produce your shoes and is separate from shipping and delivery time.
Your estimated delivery timeframe therefore consists of:
Production time: approximately 5–7 weeks
plus
Shipping time after dispatch
If a different production timeframe applies to a particular style or customised order, we will let you know before production begins.
2. Standard Orders
For standard, non-customised styles purchased directly through our website, production generally begins after your order has been confirmed.
Please ensure that you have selected the correct style, size and available options before completing your purchase.
If you are unsure about sizing, you are welcome to contact us before ordering or arrange an in-person fitting in Sydney, subject to availability.
3. Customised Orders
Customised bridal shoes are produced according to the specifications discussed and approved during your consultation.
Production will begin after your custom specifications have been confirmed and your order has been finalised.
We will provide or confirm the estimated production timeframe for your customised order before production begins.
If you request and we agree to changes after your original specifications have been confirmed, this may affect the estimated production or delivery timeframe. We will let you know before proceeding with any agreed changes.
4. Shipping Within Australia
Once your shoes have completed production and are ready to be dispatched, they will be shipped to the delivery address provided with your order.
Our current standard shipping option within Australia is:
Standard Tracked Shipping: $40 AUD
Estimated transit time after dispatch is approximately 2–8 business days, depending on your location and the delivery provider.
Orders of $600 AUD or more qualify for free standard shipping within Australia where this option is displayed at checkout.
Shipping rates and available delivery options will be shown at checkout before payment is completed.
Delivery timeframes are estimates and may be affected by the destination, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
5. Tracking Your Order
Where tracking is available, you will receive a shipping confirmation and tracking information once your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch notification.
Remember that receiving an order confirmation after purchase does not mean that your shoes have been dispatched. For made-to-order shoes, production must first be completed.
6. Ordering for a Wedding or Special Event
If you require your shoes by a particular wedding or event date, please allow sufficient time for:
- Production
- Shipping
- Trying on your shoes after delivery
- Any size exchange that may be required
If your required date is approaching, we strongly recommend contacting us at hello@saibridalhouse.com before placing your order.
We can let you know whether we reasonably expect your shoes to be completed and delivered within your required timeframe.
Please do not assume that an event date can be accommodated unless we have confirmed this with you.
7. Production or Delivery Delays
The production and delivery timeframes displayed on our website are estimates based on the information reasonably available to us at the time.
If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible and provide:
- An updated estimated timeframe
- Information about the delay
- Any options reasonably available to you
If we are unable to supply your order within an agreed timeframe or within a reasonable time, we will work with you to provide an appropriate solution, including any remedy required under the Australian Consumer Law.
8. Delivery Address
Please carefully review your delivery address before completing your order.
If you notice an error in your address after ordering, contact us at hello@saibridalhouse.com as soon as possible.
We will make reasonable efforts to update your address where possible, but we may be unable to make changes once an order has been dispatched.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, reasonable additional shipping charges may apply before the order is re-sent.
This does not apply where the delivery issue was caused by an error by SAI Bridal House or where you otherwise have rights under the Australian Consumer Law.
9. Lost or Delayed Parcels
If your tracking information shows an unusual delay or you believe your parcel has been lost in transit, please contact us at:
We will assist you in investigating the delivery with the relevant shipping provider.
Please provide your full name and order number when contacting us.
Where a parcel is confirmed as lost, we will provide an appropriate solution having regard to the circumstances and your rights under the Australian Consumer Law.
10. Damaged Parcels
If your shoes arrive damaged, please contact us as soon as reasonably possible at hello@saibridalhouse.com.
We may ask you to provide photographs of:
- The shoes
- The shipping box
- The product packaging
- Any visible damage
This information helps us assess the issue and, where relevant, raise a claim with the delivery provider.
Please refer to our Return & Refund Policy for further information about faulty, damaged or incorrect products.
Nothing in this section limits your rights under the Australian Consumer Law.
11. International Shipping
At this time, the shipping rates and estimated delivery timeframes stated above apply to Australian delivery addresses.
If international shipping becomes available, applicable rates, destinations and estimated delivery timeframes will be displayed at checkout or communicated to you before your order is finalised.
12. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Online businesses have the same consumer-law responsibilities as physical businesses, including obligations relating to products that are not supplied as represented or within applicable timeframes.
13. Contact Us
If you have any questions about production, shipping, your required wedding date or the status of your order, please contact:
SAI Bridal House
Email: hello@saibridalhouse.com
ABN: 73 484 483 914
Australia